Privacy Policy

1. Information We Collect

We collect personal information in the following ways:

Information you give us directly:

• Your name, email address, phone number, and delivery address when you place an order or submit a contact or booking form
• Service details and property information when you request a landscaping or garden service
• Any messages or notes you send us via our contact form or WhatsApp

Information collected automatically when you visit our site:

• Your IP address, browser type, device type, and operating system
• Pages you visit, how long you spend on them, and how you navigate the site
• Referring URLs and search terms that brought you to our site

This automatically collected information is gathered through cookies, analytics tools, and advertising pixels as described in Section 4 below.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your plant orders, including arranging delivery and sending order confirmation and updates
• Schedule and deliver landscaping, garden maintenance, and plant care services at your property
• Contact you via WhatsApp or phone to confirm delivery windows, service appointments, or follow up on enquiries
• Respond to your questions and provide customer support
• Improve our website performance and user experience using analytics data
• Show you relevant advertisements on other platforms such as Google and Facebook, based on your visit to our site
• Detect and prevent fraud or misuse of our website

We do not use your information to send marketing emails or newsletters. We do not sell, rent, or trade your personal information to any third party.

3. WhatsApp Communication

We use WhatsApp as our primary communication channel for order updates, delivery confirmations, and service coordination. When you provide your phone number, you may receive WhatsApp messages from us related to your order or service.

We do not send unsolicited promotional messages via WhatsApp. If you no longer wish to receive WhatsApp messages from us, you can let us know at any time by replying to any message or contacting us at hello@greenbeetle.ae and we will remove you from our contact list.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on greenbeetle.ae to help us understand how visitors use our site and to show relevant advertising.

Analytics:

We use Google Analytics (loaded via Google Tag Manager) to collect anonymised data about how visitors interact with our website, such as which pages are visited most, how long visitors stay, and where they come from. This data does not identify you personally. You can opt out of Google Analytics tracking at any time here: https://tools.google.com/dlpage/gaoptout

Advertising and remarketing:

We use Facebook Pixel and Google Ads remarketing tags on our site. These tools allow us to show advertisements to people who have previously visited greenbeetle.ae when they are browsing Facebook, Instagram, Google, and other platforms. The data collected by these tools is governed by Meta's and Google's own privacy policies respectively.

You can manage your advertising preferences at:

• Google Ads: https://www.google.com/settings/ads
• Facebook / Meta: https://www.facebook.com/settings/?tab=ads

Essential cookies:

Some cookies are necessary for the website to function correctly, for example to maintain your shopping cart session and remember items you have added. These cannot be disabled without affecting your experience on the site.

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of the site.

5. Sharing Your Information

We do not sell or rent your personal information. We may share your data with trusted third-party service providers who help us operate our website and deliver our services, for example our website hosting provider, payment processor (Stripe), email and communication tools, and analytics platforms. These providers are only given access to the information they need to perform their specific function and are not permitted to use it for any other purpose.

We may also disclose your information if required to do so by UAE law or in response to a lawful request from a government or regulatory authority.

6. Data Storage and Retention

Your personal data is stored securely on our website infrastructure. All data is transmitted over encrypted HTTPS connections. We do not maintain physical copies of your personal information.

We retain your personal data, including order records and contact information, for a period of 365 days from the date of your last transaction or interaction with us. After this period, your data is permanently deleted from our systems. If you would like your data deleted sooner, you can request this at any time by contacting us at hello@greenbeetle.ae.

7. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct any inaccurate or incomplete information
• Ask us to delete your personal information from our records
• Withdraw consent for us to contact you via WhatsApp at any time

To exercise any of these rights, contact us at hello@greenbeetle.ae or via WhatsApp on +971 50 7034051. We will respond to all requests within a reasonable timeframe.

8. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with their personal information, please contact us at hello@greenbeetle.ae and we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. Any updates will be posted on this page with a revised date at the top. Your continued use of our website after changes are posted means you accept the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: hello@greenbeetle.ae
• Phone / WhatsApp: +971 50 7034051
• Address: Dina Home Street, Warsan 3, Dubai, UAE